Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Medusa Jewelry pieces?
We use high-quality materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with water, perfumes, and lotions. Store your pieces in a cool, dry place, preferably in the Medusa pouch provided with your order.
How long does shipping take?
Domestic orders are typically processed within 1-2 business days and arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your products?
Yes, all Medusa Jewelry comes with a 12-month warranty covering manufacturing defects. This does not include accidental damage or natural wear and tear.
Can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.